Help shoppers find the right product, guide, or answer
Add a branded assistant that understands your catalog, buying resources, policies, recipes, and product content — and turns confident answers into orders.
7-day free trial · No card required
The old way vs. the InsertChat way
Start by fixing the bottleneck that keeps slowing ecommerce & catalog teams down: product, recipe, policy, and guide content is too broad for simple filters.
Without InsertChat
- Visitors guess keywords and menu paths
- Useful owned content stays buried
- Teams lack direct content-gap signals
- Generic chat tools do not match the brand
- Product, recipe, policy, and guide content is too broad for simple filters
- Shoppers ask nuanced questions that category pages do not answer
- Search engines answer product questions before shoppers ever reach your store
- Support teams keep answering questions already covered somewhere on the site
With InsertChat
- A branded assistant trained on owned content
- Natural-language discovery on the website
- Lead capture and handoff when intent is clear
- Analytics for top questions and content gaps
- Train on product pages, catalog data, recipes, guides, FAQs, and policies
- Answer pre-purchase and support questions from approved sources
- Capture leads or route shoppers when the conversation becomes high intent
- Launch under your own logo, domain, and tone — the assistant feels like part of your store
Train on catalog content
Drop files or paste URLs
PDF, DOCX, CSV, TXT, URLs, Sitemaps
No sources added yet
Guide shoppers on your site
<script src="https://cdn.insertchat.com/widget.js"
data-agent="ag_7x8k2m4n"
data-theme="auto"
async></script> Paste this code before the closing </body> tag on your website.
Start with the Business plan
Shoppers arrive with questions your catalog already answers — sizing, fit, policies, comparisons. Help them ask in plain language and find the right product, guide, or buying resource. Start with one content-rich assistant, then expand into more sources, assistants, seats, or clients once visitor questions prove the next priority.
The facts do the selling
Plan facts, platform capabilities, and worked examples — every claim here is checkable, not a pitch.
The assistant answers product and policy questions first, then captures the visitor's details and routes them to the right next step.
Answers first, then the lead
Platform fact
60% of Google searches end without a click (SparkToro × Datos). The visitors who still arrive are higher intent — your site can convert them.
Why on-site answers matter now
Cited research
Publish as a widget, embed, full-page assistant, or custom-domain experience. No rebuild required.
Launch without a web project
Platform fact
Try the FAQ like a visitor.
Open product, pricing, security, integration, and free-tool questions in the same chat your visitors use.
InsertChat
Interactive FAQ
Hey. Pick a question below and see how InsertChat turns FAQs into clear, source-backed answers.
Ecommerce & Catalog Teams FAQ
What content can the assistant learn from?
InsertChat can use website pages, sitemaps, PDFs, documents, videos, transcripts, FAQs, help centers, product content, and other owned knowledge sources.
Can the assistant match our brand?
Yes. You can control the assistant name, logo, colors, welcome copy, suggested prompts, tone, custom domain, and white-label presentation.
What do we learn after launch?
You can review top questions, unanswered questions, most-used sources, lead captures, and content gaps so the site and assistant improve over time.
Do we need developers to launch?
Most teams can publish with a lightweight website embed. Technical teams and agencies can also use custom domains, API options, and deeper implementation support.
Can it answer product and policy questions?
Yes. The assistant can answer from approved product content, guides, policies, FAQs, and support resources. Integrations can be enabled where live data or handoff is required.
Ready to guide shoppers from questions to the right resource?
Start with one assistant trained on owned content, publish it under your brand, then expand once visitor questions prove the next priority.
7-day free trial · No card required